Shipping Policy

Shipping Policy – Gamervil Store

All products available at Gamervil.com are eligible for both domestic and international shipping. These are EXCLUSIVE and UNIQUE items from Gamervil.

Once your payment is confirmed, we begin the processing and packaging period, which takes 1 to 5 business days. After this, the average delivery time ranges from 10 to 20 business days, depending on your location. Shipping is completed within up to 10 business days after payment confirmation.

Payments via bank slip (boleto) may take 1 to 3 business days to be confirmed in our system.

We guarantee that every customer will receive a tracking code to monitor the shipping progress of their order.

Delivery Time Extensions

In some cases, delivery may take a few extra business days due to delays, strikes, holidays, or high-demand seasons with carriers. These are situations beyond our control.

Delivery Guarantee

We guarantee 100% delivery of your product. If a package is lost or stolen during shipment, we will refund the full amount paid for the product. All products are shipped with insurance and free online tracking.

1.2. Insured Shipping

"If your product is not delivered within 50 business days from the shipping date, we will issue a 100% refund."

1.3. Order Tracking

Products are shipped or another carrier. A tracking code will be provided to you by email as soon as it becomes available.

  • The tracking code is sent within 3 to 9 business days after payment confirmation.

  • It may take 5 to 10 days for tracking information to start appearing on the carrier’s website.

  • Our team will guide you on how to track your order if needed.

General Conditions

 2.1. Address Accuracy

Gamervil will ship the products to the exact address provided by the customer. Please make sure to enter your full and correct address at checkout to avoid delivery issues.

Recipient Not Available

Ensure someone is available at the address to receive your package. The carrier will make three delivery attempts. If no one is available, the package will be sent to the nearest post office, where it must be picked up within 7 calendar days.

If not collected, the package will be returned to the sender, and the customer will be responsible for paying a new shipping fee to have it resent.

All delivery attempt details, and pickup instructions (including the post office location), will be available in the tracking information provided.

Incorrect or Incomplete Address

Gamervil is not responsible for incorrect or incomplete address information submitted by the customer. If the package is returned due to address issues, no further delivery attempts will be made.

If this happens, the customer is not entitled to a refund. A new shipping fee of $18 will be required to re-ship the product.

By placing an order on our website, the customer agrees to all terms and conditions set forth in this shipping policy.

Sincerely,
Gamervil Team